Optima CRMFront

The cardinal aim of Optima Italia is to meet service providers and people on the one online platform consolidating requests for services in one place. Telephone, electricity, and gas bills became at a distance as short as one click people.

CRMFront is a part of the large enterprise solution. Extending business occupation, adding new services into the company profile, providing feature-rich terms for dealers and end users explain the reason for developing the new interface.

SPA is designed to interact with the internal CRM system of Optima and the rest middleware of the company. It is used for centralized data processing. Automation applied first and foremost to ordering services, receiving bills, checking the arrears and paying them off online by consumers, as well as requesting maintenance services.

A billing and company management workflow have been developed from scratch and are under our support still. Each view form of SPA has a complex business logic and highly loaded views to accommodate company needs. All data come and are sent to numerous WCF services then.

This system is widely distributed among the population of Italy and service dealers due to automation of time-taking monitoring and billing tasks. Technically speaking, it is one simple form to enter data by an operator and initiate processing with one checkmark. Practically, communication processes between millions of clients and providers accelerate hundred times.