The mission of any business is problem-solving and profit. B2B selling embraces not only service providers, but wholesalers of goods, distributors selling to resellers and others. Due to Hybris, B2B commerce can go online and engage in business activities as a B2C e-Commerce shop providing services and goods for businesses. Such SAP Hybris e-Commerce approach cultivates wholesale distribution online.
Implementation SAP Hybris for B2B e-commerce
Today doing B2B business is associated with SAP Hybris implementation due to the fact that plug-and-play Hybris solutions of web development are comprehensive and worth the cost. Due to out-of-the-box accelerators and availability of hundreds of extensions for Hybris in the SAP marketplace, B2B e-Commerce implementation goes faster than ever.
Is it worth to implement Hybris into your e-Commerce business? Should business consider SAP for e-Commerce? How much does it cost to develop a website on Hybris?
E-Commerce B2B website consists of various components and development stages. Set of features, development time, project staff, client’s specifications, and other valuable causes hold a lot of sway over the cost. We made market research, sorted out the entire process of Hybris B2B website development, and provide you a breakdown of spending for projects of different level complexity.
Development of B2B e-Commerce has plenty of similarities with B2C. First, we will go through project kickoff stages which are permanent in web development on Hybris in our company.
Business requirements. We are always determined to obtain the most precise requirements to please a client. Among ways of communication are audio/video calls, e-mail correspondence, face-to-face meetings with customers. We often initiate on-site meetings with clients to collect needs. Since the cost of e-Commerce projects on Hybris is reasonably high and runs up to several hundred thousand euro, it is right to meet for discussing details privately, given that they are expected in large numbers because of the scope and breadth of e-Commerce solutions capabilities.
Statement of work. SOW is among the most powerful PM tools in Hybris web development. It is a maximum detailed document with all requirements, desired features, and user acceptance criteria. We prepare a draft, show it to the client. After discussing the SOW, adjustments are made collaboratively with the client, and the final approved version of expected e-Commerce solution on Hybris will be grounds for an estimation.
Estimation. There are two types of estimates we provide: rough and detailed depending on if this is a first call of the client or we have initial data in SOW. Evaluation based on the SOW includes the full list of primary e-Commerce functionality of development time on Hybris in hours within min and max values. An extra coefficient for collaboration loss, deployment, internal testing, unit testing, QA and PM specialists engagement is taken into account. Estimation defines the cost of Hybris e-Commerce website development and implementation by reason of development process components. That is what this article is devoted to.
SAP Hybris e-Commerce development: What makes up a B2B website on Hybris?
After getting the estimate approved, a staff of the project team is assigned. Then we proceed to time frames. A four-week Sprint Zero (or Iteration Zero, Inception Sprint as it is called as well) follows, the project is split up into user stories, which in their turn are distributed over the necessary amount of two-week sprints. A single coherent work plan of e-Commerce development on Hybris is ready to be taken up by the client.
Minimum time for web development with Hybris out-of-the-box features takes usually 300 hours. Often clients inclined to favor Hybris order SAP e-commerce solutions of different complexity for their particular ambitions.
If you are reading this article, then you are very concerned about the evolution of your business. The Hybris platform is rich for e-Commerce features to translate your offbeat ideas into action. Even a small online store opens the door to many possibilities for business. Let’s consider a comprehensive list of features often demanded in development on Hybris with SAP solutions to time spent.
Typical features used in a B2B Hybris e-Commerce platform over development time
|Setting up Hybris (out-of-the-box admin tools)||8|
|Generating B2B accelerator||16|
|Custom CMS components||48|
|Filling with items (products, goods, etc.)||20|
|Integrating payment (advanced options: multiple payment options, invoice management)||80|
|Integrating shipping (advanced options: flat rates, freight rates, dropshipping, regional shipping)||64|
|Integrating tax provider (mandatory for USA, optional for all countries)||80|
|Integration with ERP* (advanced options)||80|
|Vouchers, coupons, promos, personal discounts management||40|
|Country branding||min 120 hours per country|
Inaccessible to B2B online store owners made on different platforms, management of basic items in Hybris B2B store is available (products, goods, etc.) in Backoffice directly or in an external ERP system, e.g., SAP ECC. If the changes are made in the SAP ECC system at first, then they will be synced automatically and displayed there as well. B2B Accelerator is not enough to be set up; it will require customization to use it at full capacity.
Hybris C4C (SAP Cloud for Customer) is invented to ensure omnichannel service based on personalized and real-time insights. It can be integrated optionally into the online B2B Hybris store of any size. A Hybris C4C mobile app is available for use as well.
Integration of payment provider can’t be avoided in contrast to shipping and tax providers which are optional to be connected initially. When integrating tax providers into the SAP Hybris e-Commerce platform, you should pay your attention to the lack of coincidence in tax systems of different countries. For example, the US taxes come in different sizes depending on the group of goods, state of purchasing or other factors. So-called “sales tax” varies from item to item and is assessed on the total sale price in a separate paragraph. It is well founded to connect tax provider as a part of a typical set of features for even a small B2B e-shop for the US market. Well, that’s the thing about B2B e-Commerce development we want you to pay your attention on.
In Europe VAT is included in the cost of goods for end users. While trading in B2B, VAT is charged from a buyer at the rate applicable to the country he is located. 80% of B2B VAT payers are not charged tax. In that way, business has two options: 1) to make a note in the checkout process that the price is not considered final and depends on the legislation in force; 2) to integrate a tax provider module which on the one hand, requires additional commitment of time and effort from staff, on the other hand, keeps your end clients satisfied with total price without any hint of a misunderstanding.
Integration with ERP can be attributed to the advanced options. In most cases, the Hybris SAP will be implemented with Data Hub as it is a perfectly fitted mediator to Hybris and SAP ECC as well as for other ERPs. Developers specialized in this type of integration with Data Hub expertise are in high demand in the European market primarily. It resulted from the increased popularity in SAP solutions for business in this area. In either case, Java developers with strong experience of Hybris technology will suffice to integrate a new SAP Hybris platform with your operating ERP system.
Customer’s team training. After the online store is done, we embark on training clients’ team. Training on the e-Commerce system always takes from 8 to 40 hours per month depending on the complexity of the Hybris solution. Trainees are DevOps and content managers. It happens in-house developers are not allowed to log in with administrator access rights in particular cases. To provide appropriate support of the system, the rights are granted to Aimprosoft developers only.
Country branding (or nation branding) is one of the most time-consuming highlights. Actually, it is to develop a new online store for every country reusing all features of the current website. But here’s the trick. For example, there is a payment provider favored only in the USA, but not used in Germany. Sometimes payment providers are chosen to be compliant with local legislation. It will need a great deal of Hybris e-Commerce website developers’ time to integrate a different provider for every branded store. With Hybris, B2B commerce benefits with time and cost-saving delivery and market entry.
People make all the difference. It is important do not let a tough dev team slide by if you had found it already. Hybris e-Сommerce development concern requires engaging a professional project team which will get things done, cope with tasks clearly and correctly, is firm in its commitments and nifty in the ways of how best to take forward.
At Aimprosoft people follow the rule: consider every project from three fronts. Every Hybris retail solution is screened with a checklist below:
- As a developer — do I like a code I write, a structure of it, whether it is concise and feasible and can I understand the code in 6 months if I stop working on it right now?
- As a user — do I please the website, whether it is comfortable, user-friendly, would I buy via this website or choose that of competitor’s, more satisfying?
- As a customer — do I agree to pay for result a dollar?
An implementation cost will be up to the e-Commerce website developers to a greater extent.
Expertise and skills level
Finally, we get to the expertise and skills level which are must-have for SAP e-Commerce development and Hybris implementation specialists.
Project kickoff always begins with gathering requirements by a business analytic which will go down in the SOW and detail estimation. Apart from the analysis of underlying data, you may need services of a UI/UX designer to pass the corporate colors of your website and make it look beautiful with any resolution of the screen. Smartphone and tablets are more popular as devices for browsing products both in B2C and B2C. This calls for the responsiveness of the SAP Hybris e-Commerce website. The Hybris designer is involved before or after web development is done.
As for a skill level of backend developers favor to middle-senior specialists in order not to make time-and-money investments in Juniors. Usually, it takes 1-2 months. Old-hand developers of Middle or Senior level must be skilled with Java EE, Hybris experience, deep understanding of e-Commerce website projects. At the moment we talk about Hybris, SAP isn’t most often left on the sidelines. Therefore, SAP ecosystem experience (SAP ECC, SAP Hybris C4C) would be a plus for B2B Hybris devs.
A frontend developer is not enough to be only a right expert in his field. He also has to have the expertise with large platforms and Hybris including spreading design components across all web pages. The Hybris C4C experience is not critical there.
All skills mentioned above (both of back and frontend devs) are vital for terms and quality of the project because lack of one of the skills retards the process of official project release and increases a lot of iterative feedback.
A DevOps works on part-time but fragmental. His engagement is decisive at the launch and on the final stage to ensure the stability of the project and its extension. He has an extremely busy workload during UAT and go-live stages when it is required to stand by almost 24/7.
Finally, QAs and PMs should be experienced with e-Commerce projects to get their job done in full. No supernatural Hybris retail solution deployment skills are expected.
SAP Hybris license costs
A B2B website development cost depends on whether you should pay for a software license. There are two points.
You have the option to host on SAP Hybris Cloud or your servers, e.g., AWS EC2 instances. It is given below figures for hosting spendings you should be ready to accept on AWS. SAP SE provides a subscription license where hosting spendings are included in a monthly fee. The point is that you will be charged for each user of your operating SAP Hybris e-Commerce platform along with payment for every single core of your CPU (Central Process Unit) rented in SAP Hybris. The information about SAP Hybris license cost is sensitive. For more information about license costs, please, ask our consultants.
It is expected to require the assistance of developers after you get the project released. The e-Commerce website went live and it might appear issues in the newly-fledged Hybris solution you need developers’ help.
Updates. Our developers keep abreast of critical updates of infrastructure (servers, external APIs) by their own. The initiative may be taken by the client or from our side.
System support (customer support or any). Developers or DevOps at Aimprosoft monitor your Hybris website to work in normal mode 24/7 up and running. Also, they are in charge of making regular backups, automated deployment tools and notifications about issues encountered.
Hybris administration support. It comes to admin panel usage. There are several reasons why Hybris developers may be required. For example, to restore order, access to a user account, the payment isn’t charged and others. At Aimprosoft we work on the following agreed principles which influence the B2B e-Commerce platform cost. If the issue is iterative, then the Hybris developer fixes it and write a tech guide for the client’s project team which will help them to extricate issues. If the issue is valid for one occasion only, there is no need for drafting any document.
Hosting spendings. The amount of payment for hosting services depends on the client’s preferences concerning hosting provider and be on top of this stuff. In most cases, we manage and create Hybris instances (websites), and they are hosted in Amazon Cloud Services (EC2, RDS, S3, etc.). The Simple Monthly Calculator can estimate the cost expected to be paid by the client for Amazon Cloud Services. This charge is included neither in the support services cost nor in the cost of B2B website development. We are committed to calculate the monthly payment and send a separate bill in due time. Using Amazon Calculator, it is quite easy to get a shareable link of estimation hosting spendings. For example, the maintenance of small e-Commerce shop will cost you around $17 400, for the medium you will pay $22 100, and you will be charged with $33 460 monthly for an enterprise level online store.
Overall, hosting for clients of enterprise level can be quite costly, especially if you keep a park of environments (QA, Stage, Prod, etc.). We at Aimprosoft are interested in the efficient use of resources by Hybris clients without losing the quality of e-Commerce development. Thus, we offer alternatives to be considered as hosting providers. For example, RackSpace hosts 40% companies of Fortune 100. As we experienced, it benefits enterprise level businesses. Otherwise, you can opt for Hetzner, and be charged only for hardware and enlist the support of our DevOps to set up and configure the systems provided by AWS. In this case, you’ll be charged once, and the monthly fee will be less.
Development assistance. It happens clients want to have bells and whistles. Often extra features require over time that it is provided in the agreed monthly quota. To deal with it, we create a change request paper where the desired updates are described. After the agreement of the action plan, developers get to work. For instance, if the task is estimated for 2-4 working hours, then it is resolved within the monthly quota. Before launching the development process, the number of manhours for Aimprosoft support of the client’s project is entered in the SOW.
From scratch or migration
It all depends. The cost of B2B e-Commerce platform will vary from the scope of work to be. In case a client doesn’t have anything except for the desire to create an e-Commerce store then the development will be accomplished from scratch. If the client has the store running on the platform different from Hybris, then we take into account extra time for data migration (users, orders, products, prices, discounts, etc.) to the total time for e-store development. The last case describes the migration of websites between two Hybris versions to upgrade. Time-consuming will be much less than building from scratch. For example, consumption of time and cost for the country branding of e-store of enterprise level is comparable to migration process factors. Here the SAP Hybris license cost depends on major version changes, an arrangement with the vendor, and acceptable discounts if any. Migration of Data Hub from old to the newer version is within the purview of Aimprosoft developers as well.
Now you know why Hybris differs in cost. In the next paragraph, we are going to shed light on B2B Hybris development rates over the globe.
Rates around the globe
SAP for e-Commerce with B2B Hybris web development solutions at its core is gaining rapid popularity. And the impact of demand for SAP Hybris developers is clearly felt. Speaking about the cost in this article, we would like to cover rates over the globe you may see searching for a development team.
The rate of B2B e-Commerce development services often depends on the experience and expertise of specialists, their skill level. Undoubtedly, geography has to be seen as essential in this regard, for without taking into account a location of country IT hubs development is possible to be misestimated.
Concerning the hourly rates over the globe, the situation is as follows:
- in Western Europe countries like Germany it will cost you from €60 per hour for the SAP Hybris developer;
- US developers of the same level will bill $80 and more for their services;
- a UK rate starts from £55 per hour according to the recent data;
- Eastern Europe (inc. Ukraine) offers $30 and over for average-priced talents.
Now we are well informed about rates on the market of Hybris e-Commerce solutions development in the most favorable IT locations of the world. Note, rates of developers do not include the SAP Hybris license cost. Let’s figure out the cost of online B2B store based on Hybris then.
How much does it cost to create an e-Сommerce B2B website on Hybris?
Serious companies don’t hold forth on scribbled calculations based on a hunch. Every single case is unique and has to be scrutinized. Nevertheless, we would like to provide guidance on the implementation cost of Hybris B2B platform development dividing websites into three types of complexity — simple, middle and of enterprise level. To value the rate of a full-fledged online store we will take a min average value across countries.
Approximate values of Hybris B2B website cost by size and countries
|USA >$80 per hour||Western Europe >€60 per hour||United Kingdom >£55 per hour||Eastern Europe >$30 per hour|
|Small||30 000||20 000||20 000||11 000|
|Middle||67 000||50 000||45 000||25 000|
|Enterprise||90 000||67 000||61 000||34 000|
A simple B2B website has a basic set of features with all necessary options for online trading as following: B2B accelerator customized a bit, filling the data with basic items, key integrations (payment, shipping, tax). The ERP system can be connected upon request. Setting up Hybris is out of the box and requires only a little help of the developer. An example of a simple B2B website is General Electric website of industrial solutions a company offers.
Another illustration of an SAP e-Commerce website of middle size is Sonny’s Direct. Besides features included in GE, it is enriched with advanced options of payment and shipping integrations. Also, there is an advanced search and option of vouchers, coupons, promos, personal discounts management for B2B clients.
And the most complex and almighty SAP e-Commerce solution is completed in the enterprise level online platform for B2B. All possible features that can blow your mind are there. Having the online store like this, you are able to make the current website an attractive target for consumers by country branding capabilities. GE Empower website for customer service needs is an excellent example of it as well as an Italian manufacturer of sports sunglasses, goggles and apparel Oakley.
Finally, you have a fairly complete breakdown of Hybris B2B website development with a very vivid picture of real e-Commerce players. All that’s left to roll out the red carpet and greet your new business
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